.sb-quote-followup {
  --qf-bg: #f6f7f9;
  --qf-panel: #ffffff;
  --qf-line: #e4e7ec;
  --qf-line-soft: #eef0f3;
  --qf-text: #111827;
  --qf-muted: #5b6474;
  --qf-faint: #8a93a3;
  --qf-brand: #0b5ea8;
  --qf-brand-600: #094f8f;
  --qf-brand-50: #eaf3fc;
  --qf-ok: #0f7a4a;
  --qf-ok-50: #e7f6ee;
  --qf-ai: #6d4ed6;
  --qf-ai-50: #f2effd;
  --qf-warn: #a45a00;
  --qf-radius: 10px;
  --qf-shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .08);
  container-type: inline-size;
  container-name: qf;
  position: relative;
  display: flex;
  flex-direction: column;
  height: 700px;
  background: var(--qf-bg);
  color: var(--qf-text);
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  font-size: 14px;
  line-height: 1.45;
  text-align: left;
  overflow: hidden;
  -webkit-font-smoothing: antialiased;
}
.sb-quote-followup *,
.sb-quote-followup *::before,
.sb-quote-followup *::after { box-sizing: border-box; }
.sb-quote-followup svg { width: 16px; height: 16px; flex: none; }
.sb-quote-followup h2,
.sb-quote-followup h3,
.sb-quote-followup p,
.sb-quote-followup ol,
.sb-quote-followup ul,
.sb-quote-followup dl,
.sb-quote-followup dd { margin: 0; padding: 0; }
.sb-quote-followup ol,
.sb-quote-followup ul { list-style: none; }
.sb-quote-followup button { font: inherit; color: inherit; }
.sb-quote-followup [hidden] { display: none !important; }
.sb-quote-followup .qf-sr {
  position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px;
  overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; border: 0;
}
.sb-quote-followup .qf-num,
.sb-quote-followup .qf-kpi-val,
.sb-quote-followup .qf-timer,
.sb-quote-followup .qf-row-time,
.sb-quote-followup time { font-variant-numeric: tabular-nums; }
.sb-quote-followup :focus-visible {
  outline: 2px solid var(--qf-brand);
  outline-offset: 2px;
  border-radius: 6px;
}

/* ---------- buttons ---------- */
.sb-quote-followup .qf-btn {
  display: inline-flex; align-items: center; gap: 6px;
  height: 34px; padding: 0 14px;
  border-radius: 8px; border: 1px solid transparent;
  font-weight: 600; font-size: 13px; white-space: nowrap;
  cursor: pointer; transition: background .15s, border-color .15s, box-shadow .15s;
}
.sb-quote-followup .qf-btn-sm { height: 30px; padding: 0 11px; font-size: 12.5px; }
.sb-quote-followup .qf-btn svg { width: 15px; height: 15px; }
.sb-quote-followup .qf-btn-primary { background: var(--qf-brand); color: #fff; box-shadow: 0 1px 2px rgba(11, 94, 168, .35); }
.sb-quote-followup .qf-btn-primary:hover { background: var(--qf-brand-600); }
.sb-quote-followup .qf-btn-dark { background: #111827; color: #fff; }
.sb-quote-followup .qf-btn-dark:hover { background: #273244; }
.sb-quote-followup .qf-btn-ghost { background: #fff; border-color: var(--qf-line); color: #344054; }
.sb-quote-followup .qf-btn-ghost:hover { background: #f4f6f8; border-color: #d0d5dd; }
.sb-quote-followup .qf-btn[disabled] { opacity: .5; cursor: not-allowed; box-shadow: none; }
.sb-quote-followup .qf-icon-btn {
  display: inline-grid; place-items: center; width: 32px; height: 32px;
  border: 0; background: transparent; border-radius: 8px; cursor: pointer; color: var(--qf-muted);
}
.sb-quote-followup .qf-icon-btn:hover { background: #f1f3f6; color: var(--qf-text); }

/* ---------- avatar ---------- */
.sb-quote-followup .qf-avatar {
  --h: 210;
  display: inline-grid; place-items: center; flex: none;
  width: 34px; height: 34px; border-radius: 50%;
  background: hsl(var(--h) 70% 93%); color: hsl(var(--h) 55% 32%);
  font-size: 12px; font-weight: 700; letter-spacing: .02em;
}
.sb-quote-followup .qf-avatar-lg { width: 42px; height: 42px; font-size: 14px; }
.sb-quote-followup .qf-avatar-sm { width: 24px; height: 24px; font-size: 10px; }
.sb-quote-followup .qf-avatar-owner { background: #1f2937; color: #fff; width: 32px; height: 32px; }

/* ---------- top bar ---------- */
.sb-quote-followup .qf-top {
  display: flex; align-items: center; gap: 16px;
  height: 56px; padding: 0 16px; flex: none;
  background: var(--qf-panel); border-bottom: 1px solid var(--qf-line);
}
.sb-quote-followup .qf-brand { display: flex; align-items: center; gap: 10px; min-width: 0; }
.sb-quote-followup .qf-logo { width: 30px; height: 30px; }
.sb-quote-followup .qf-brand-text { display: flex; flex-direction: column; min-width: 0; line-height: 1.2; }
.sb-quote-followup .qf-brand-name { font-weight: 700; font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sb-quote-followup .qf-brand-sub { font-size: 11.5px; color: var(--qf-faint); }
.sb-quote-followup .qf-nav { display: flex; gap: 2px; padding: 3px; background: #f1f3f6; border-radius: 9px; margin-left: 8px; }
.sb-quote-followup .qf-nav-btn {
  border: 0; background: transparent; height: 28px; padding: 0 12px; border-radius: 7px;
  font-size: 13px; font-weight: 600; color: var(--qf-muted); cursor: pointer; white-space: nowrap;
}
.sb-quote-followup .qf-nav-btn:hover { color: var(--qf-text); }
.sb-quote-followup .qf-nav-btn.is-active { background: #fff; color: var(--qf-text); box-shadow: var(--qf-shadow); }
.sb-quote-followup .qf-top-actions { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.sb-quote-followup .qf-sim-short { display: none; }

/* ---------- KPIs ---------- */
.sb-quote-followup .qf-kpis {
  display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); flex: none;
  background: var(--qf-panel); border-bottom: 1px solid var(--qf-line);
}
.sb-quote-followup .qf-kpi { padding: 10px 16px 11px; border-right: 1px solid var(--qf-line-soft); min-width: 0; }
.sb-quote-followup .qf-kpi:last-child { border-right: 0; }
.sb-quote-followup .qf-kpi-lbl { font-size: 11.5px; color: var(--qf-muted); font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sb-quote-followup .qf-kpi-val { font-size: 22px; font-weight: 700; letter-spacing: -.02em; line-height: 1.25; }
.sb-quote-followup .qf-kpi-unit { font-size: 11px; font-weight: 500; color: var(--qf-faint); margin-left: 5px; letter-spacing: 0; }
.sb-quote-followup .qf-kpi-sub { font-size: 11.5px; color: var(--qf-faint); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sb-quote-followup .qf-kpi-sub.is-good { color: var(--qf-ok); }

/* ---------- main ---------- */
.sb-quote-followup .qf-main { flex: 1; min-height: 0; display: flex; }
.sb-quote-followup .qf-view { flex: 1; min-width: 0; min-height: 0; }
.sb-quote-followup .qf-inbox { display: flex; }

/* list pane */
.sb-quote-followup .qf-listpane {
  width: 340px; flex: none; display: flex; flex-direction: column; min-height: 0;
  background: var(--qf-panel); border-right: 1px solid var(--qf-line);
}
.sb-quote-followup .qf-list-tools { padding: 12px 12px 8px; border-bottom: 1px solid var(--qf-line-soft); }
.sb-quote-followup .qf-search {
  display: flex; align-items: center; gap: 8px; height: 34px; padding: 0 10px;
  background: #f6f7f9; border: 1px solid var(--qf-line); border-radius: 8px; color: var(--qf-faint);
}
.sb-quote-followup .qf-search:focus-within { border-color: var(--qf-brand); background: #fff; box-shadow: 0 0 0 3px rgba(11, 94, 168, .12); }
.sb-quote-followup .qf-search-input {
  flex: 1; min-width: 0; border: 0; background: transparent; outline: none;
  font: inherit; font-size: 13px; color: var(--qf-text);
}
.sb-quote-followup .qf-search-input::placeholder { color: var(--qf-faint); }
.sb-quote-followup .qf-filters {
  display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px;
}
.sb-quote-followup .qf-chip {
  display: inline-flex; align-items: center; gap: 6px; flex: none;
  height: 26px; padding: 0 9px; border-radius: 999px;
  border: 1px solid var(--qf-line); background: #fff;
  font-size: 12px; font-weight: 600; color: var(--qf-muted); cursor: pointer; white-space: nowrap;
}
.sb-quote-followup .qf-chip:hover { border-color: #cbd2dc; color: var(--qf-text); }
.sb-quote-followup .qf-chip-n { font-size: 11px; color: var(--qf-faint); font-variant-numeric: tabular-nums; }
.sb-quote-followup .qf-chip.is-on { background: #111827; border-color: #111827; color: #fff; }
.sb-quote-followup .qf-chip.is-on .qf-chip-n { color: #c7ccd6; }

.sb-quote-followup .qf-list { flex: 1; overflow-y: auto; min-height: 0; padding: 4px 0; }
.sb-quote-followup .qf-row { position: relative; }
.sb-quote-followup .qf-row-btn {
  position: relative; display: flex; gap: 10px; width: 100%;
  padding: 10px 14px 10px 18px; border: 0; background: transparent; text-align: left; cursor: pointer;
  border-left: 3px solid transparent;
}
.sb-quote-followup .qf-row-btn:hover { background: #f7f8fa; }
.sb-quote-followup .qf-row.is-sel .qf-row-btn { background: var(--qf-brand-50); border-left-color: var(--qf-brand); }
.sb-quote-followup .qf-row-btn:focus-visible { outline-offset: -2px; }
.sb-quote-followup .qf-row.is-new { animation: qf-slide .5s cubic-bezier(.2, .8, .2, 1); }
@keyframes qf-slide {
  from { opacity: 0; transform: translateY(-14px); background: #fff7d6; }
  to { opacity: 1; transform: none; }
}
.sb-quote-followup .qf-unread {
  position: absolute; left: 7px; top: 50%; width: 7px; height: 7px; margin-top: -3.5px;
  border-radius: 50%; background: var(--qf-brand);
}
.sb-quote-followup .qf-row-body { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.sb-quote-followup .qf-row-top { display: flex; justify-content: space-between; gap: 8px; }
.sb-quote-followup .qf-row-name { font-weight: 650; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sb-quote-followup .qf-row-time { font-size: 12px; color: var(--qf-faint); white-space: nowrap; }
.sb-quote-followup .qf-row-mid { font-size: 12.5px; color: var(--qf-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sb-quote-followup .qf-row-bot { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-top: 3px; }
.sb-quote-followup .qf-src { display: inline-flex; align-items: center; gap: 4px; font-size: 11.5px; color: var(--qf-faint); white-space: nowrap; }
.sb-quote-followup .qf-src svg { width: 13px; height: 13px; }
.sb-quote-followup .qf-empty {
  display: flex; flex-direction: column; align-items: center; gap: 4px; text-align: center;
  padding: 48px 20px; color: var(--qf-muted); font-size: 13px;
}
.sb-quote-followup .qf-empty svg { width: 22px; height: 22px; color: var(--qf-faint); margin-bottom: 4px; }

/* pills */
.sb-quote-followup .qf-pill {
  display: inline-flex; align-items: center; height: 20px; padding: 0 8px; border-radius: 999px;
  font-size: 11px; font-weight: 650; font-weight: 600; white-space: nowrap; vertical-align: middle;
}
.sb-quote-followup .qf-pill-new { background: #e6f0fb; color: #0b4f8f; }
.sb-quote-followup .qf-pill-replied { background: var(--qf-ai-50); color: #5433b8; }
.sb-quote-followup .qf-pill-fu1 { background: #fdf3dc; color: #8a5200; }
.sb-quote-followup .qf-pill-fu2 { background: #fde8dc; color: #9a3b0c; }
.sb-quote-followup .qf-pill-booked { background: var(--qf-ok-50); color: #0b6b40; }
.sb-quote-followup .qf-pill-lost { background: #eef0f3; color: #525b6a; }

/* ---------- detail ---------- */
.sb-quote-followup .qf-detail { flex: 1; min-width: 0; display: flex; flex-direction: column; min-height: 0; }
.sb-quote-followup .qf-detail-empty { margin: auto; color: var(--qf-faint); }
.sb-quote-followup .qf-d-head {
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap; flex: none;
  padding: 12px 18px; background: var(--qf-panel); border-bottom: 1px solid var(--qf-line);
}
.sb-quote-followup .qf-back {
  display: none; align-items: center; gap: 4px; border: 0; background: transparent; padding: 4px 6px 4px 0;
  font-size: 13px; font-weight: 600; color: var(--qf-brand); cursor: pointer; width: 100%;
}
.sb-quote-followup .qf-d-id { display: flex; align-items: center; gap: 12px; min-width: 0; flex: 1; }
.sb-quote-followup .qf-d-idtext { min-width: 0; }
.sb-quote-followup .qf-d-name { font-size: 16px; font-weight: 700; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sb-quote-followup .qf-d-meta { display: flex; flex-wrap: wrap; gap: 4px 14px; font-size: 12.5px; color: var(--qf-muted); margin-top: 2px; font-variant-numeric: tabular-nums; }
.sb-quote-followup .qf-d-actions { display: flex; gap: 8px; margin-left: auto; }
.sb-quote-followup .qf-d-body {
  flex: 1; min-height: 0; overflow-y: auto;
  display: grid; grid-template-columns: minmax(0, 1fr) 256px; gap: 16px; align-content: start;
  padding: 16px 18px 24px;
}

/* thread */
.sb-quote-followup .qf-thread { display: flex; flex-direction: column; gap: 14px; min-width: 0; }
.sb-quote-followup .qf-msg { display: flex; flex-direction: column; gap: 5px; max-width: 88%; }
.sb-quote-followup .qf-msg-out { align-self: flex-end; align-items: flex-end; }
.sb-quote-followup .qf-msg-meta { display: flex; align-items: center; gap: 6px; font-size: 11.5px; color: var(--qf-faint); flex-wrap: wrap; }
.sb-quote-followup .qf-msg-meta svg { width: 13px; height: 13px; }
.sb-quote-followup .qf-msg-meta span { color: var(--qf-muted); font-weight: 600; }
.sb-quote-followup .qf-msg-out .qf-msg-meta svg { color: var(--qf-ai); }
.sb-quote-followup .qf-bubble {
  padding: 10px 13px; border-radius: 12px; white-space: pre-wrap; overflow-wrap: anywhere;
  font-size: 13.5px; line-height: 1.5;
}
.sb-quote-followup .qf-msg-in .qf-bubble { background: #fff; border: 1px solid var(--qf-line); border-top-left-radius: 4px; box-shadow: var(--qf-shadow); }
.sb-quote-followup .qf-msg-out .qf-bubble { background: #eef4fb; border: 1px solid #d6e5f5; border-top-right-radius: 4px; color: #0f2842; }

.sb-quote-followup .qf-draft {
  border: 1px solid #cfc4f5; background: #fff; border-radius: 12px;
  box-shadow: 0 0 0 4px var(--qf-ai-50), var(--qf-shadow); overflow: hidden;
}
.sb-quote-followup .qf-draft-head {
  display: flex; align-items: center; justify-content: space-between; gap: 8px; flex-wrap: wrap;
  padding: 9px 12px; background: linear-gradient(180deg, #f8f6ff, #fff); border-bottom: 1px solid #ece7fd;
}
.sb-quote-followup .qf-draft-title { display: inline-flex; align-items: center; gap: 6px; font-size: 12.5px; font-weight: 700; color: #4c2fb0; }
.sb-quote-followup .qf-draft-title svg { color: var(--qf-ai); }
.sb-quote-followup .qf-draft-ch { font-weight: 600; color: var(--qf-faint); font-size: 11.5px; margin-left: 2px; }
.sb-quote-followup .qf-draft-ch::before { content: "·"; margin-right: 6px; }
.sb-quote-followup .qf-held {
  display: inline-flex; align-items: center; gap: 5px; height: 22px; padding: 0 8px; border-radius: 6px;
  background: #fff4e0; color: #8a4b00; font-size: 11.5px; font-weight: 600;
}
.sb-quote-followup .qf-held svg { width: 13px; height: 13px; }
.sb-quote-followup .qf-held-sched { background: #f1f3f6; color: var(--qf-muted); }
.sb-quote-followup .qf-timer {
  display: inline-flex; align-items: center; gap: 5px; height: 24px; padding: 0 9px; border-radius: 999px;
  background: #111827; color: #fff; font-size: 12px; font-weight: 700;
}
.sb-quote-followup .qf-timer svg { width: 13px; height: 13px; color: #7dd3fc; }
.sb-quote-followup .qf-draft-text { padding: 12px 14px; white-space: pre-wrap; overflow-wrap: anywhere; font-size: 13.5px; line-height: 1.55; min-height: 64px; }
.sb-quote-followup .qf-draft-text.is-typing::after {
  content: ""; display: inline-block; width: 2px; height: 1em; margin-left: 1px; vertical-align: -2px;
  background: var(--qf-ai); animation: qf-blink .8s steps(1) infinite;
}
@keyframes qf-blink { 50% { opacity: 0; } }
.sb-quote-followup .qf-draft-text.is-thinking { display: flex; align-items: center; gap: 10px; color: var(--qf-muted); font-weight: 600; font-size: 13px; }
.sb-quote-followup .qf-think { display: inline-flex; gap: 4px; }
.sb-quote-followup .qf-think i { width: 6px; height: 6px; border-radius: 50%; background: var(--qf-ai); opacity: .35; animation: qf-dot 1s infinite; }
.sb-quote-followup .qf-think i:nth-child(2) { animation-delay: .15s; }
.sb-quote-followup .qf-think i:nth-child(3) { animation-delay: .3s; }
@keyframes qf-dot { 30% { opacity: 1; transform: translateY(-2px); } }
.sb-quote-followup .qf-draft-edit {
  display: block; width: calc(100% - 20px); margin: 10px; padding: 10px 12px; resize: vertical;
  font: inherit; font-size: 13.5px; line-height: 1.55; color: var(--qf-text);
  border: 1px solid #b9a9f1; border-radius: 8px; background: #fdfcff;
}
.sb-quote-followup .qf-draft-edit:focus { outline: none; border-color: var(--qf-ai); box-shadow: 0 0 0 3px rgba(109, 78, 214, .18); }
.sb-quote-followup .qf-autosend {
  display: flex; align-items: center; gap: 8px; margin: 0 12px 4px; padding: 7px 10px;
  border-radius: 8px; background: #111827; color: #e5e7eb; font-size: 12.5px;
}
.sb-quote-followup .qf-autosend svg { color: #7dd3fc; }
.sb-quote-followup .qf-autosend b { color: #fff; font-variant-numeric: tabular-nums; }
.sb-quote-followup .qf-autosend .qf-btn { margin-left: auto; }
.sb-quote-followup .qf-draft-foot {
  display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap;
  padding: 10px 12px; border-top: 1px solid var(--qf-line-soft); background: #fafbfc;
}
.sb-quote-followup .qf-draft-hint { font-size: 11.5px; color: var(--qf-faint); }
.sb-quote-followup .qf-draft-btns { display: flex; gap: 6px; flex-wrap: wrap; margin-left: auto; }
.sb-quote-followup .qf-note {
  display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-radius: 10px;
  background: #f1f3f6; color: var(--qf-muted); font-size: 12.5px; font-weight: 500;
}
.sb-quote-followup .qf-note-ok { background: var(--qf-ok-50); color: #0b6b40; }

/* side */
.sb-quote-followup .qf-side { display: flex; flex-direction: column; gap: 12px; min-width: 0; }
.sb-quote-followup .qf-card { background: #fff; border: 1px solid var(--qf-line); border-radius: var(--qf-radius); padding: 12px 14px; box-shadow: var(--qf-shadow); }
.sb-quote-followup .qf-card-h { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em; color: var(--qf-faint); margin-bottom: 8px; }
.sb-quote-followup .qf-dl { display: grid; gap: 7px; }
.sb-quote-followup .qf-dl div { display: grid; grid-template-columns: 78px 1fr; gap: 8px; font-size: 12.5px; }
.sb-quote-followup .qf-dl dt { color: var(--qf-faint); }
.sb-quote-followup .qf-dl dd { color: var(--qf-text); font-weight: 500; overflow-wrap: anywhere; }
.sb-quote-followup .qf-card-appt { display: flex; gap: 10px; align-items: flex-start; background: var(--qf-ok-50); border-color: #bfe6d0; }
.sb-quote-followup .qf-card-appt svg { color: var(--qf-ok); margin-top: 2px; }
.sb-quote-followup .qf-appt-when { font-weight: 700; font-size: 13px; color: #0b5a36; }
.sb-quote-followup .qf-appt-who { font-size: 12px; color: #2d6a4c; }

.sb-quote-followup .qf-tl { position: relative; }
.sb-quote-followup .qf-tl-item { position: relative; padding: 0 0 12px 20px; }
.sb-quote-followup .qf-tl-item::before {
  content: ""; position: absolute; left: 4px; top: 12px; bottom: -2px; width: 1.5px; background: var(--qf-line);
}
.sb-quote-followup .qf-tl-item:last-child { padding-bottom: 0; }
.sb-quote-followup .qf-tl-item:last-child::before { display: none; }
.sb-quote-followup .qf-tl-dot {
  position: absolute; left: 0; top: 4px; width: 10px; height: 10px; border-radius: 50%;
  background: #fff; border: 2px solid #98a2b3;
}
.sb-quote-followup .qf-tl-in .qf-tl-dot { border-color: #475467; background: #475467; }
.sb-quote-followup .qf-tl-ai .qf-tl-dot { border-color: var(--qf-ai); background: var(--qf-ai); }
.sb-quote-followup .qf-tl-fu .qf-tl-dot { border-color: #d98a00; background: #d98a00; }
.sb-quote-followup .qf-tl-cust .qf-tl-dot { border-color: var(--qf-brand); background: var(--qf-brand); }
.sb-quote-followup .qf-tl-book .qf-tl-dot { border-color: var(--qf-ok); background: var(--qf-ok); }
.sb-quote-followup .qf-tl-hold .qf-tl-dot { border-color: #d98a00; }
.sb-quote-followup .qf-tl-lost .qf-tl-dot { border-color: #98a2b3; background: #98a2b3; }
.sb-quote-followup .qf-tl-sched .qf-tl-dot { border-style: dashed; border-color: #98a2b3; }
.sb-quote-followup .qf-tl-sched.is-later { opacity: .6; }
.sb-quote-followup .qf-tl-label { font-size: 12.5px; font-weight: 600; }
.sb-quote-followup .qf-tl-sub { font-size: 11.5px; color: var(--qf-muted); }
.sb-quote-followup .qf-tl-time { font-size: 11px; color: var(--qf-faint); }

/* ---------- rules ---------- */
.sb-quote-followup .qf-rules { overflow-y: auto; background: var(--qf-bg); }
.sb-quote-followup .qf-rules-inner { max-width: 780px; margin: 0 auto; padding: 20px 20px 28px; }
.sb-quote-followup .qf-rules-head { display: flex; gap: 16px; align-items: flex-start; justify-content: space-between; margin-bottom: 16px; }
.sb-quote-followup .qf-rules-title { font-size: 18px; font-weight: 700; letter-spacing: -.01em; }
.sb-quote-followup .qf-rules-sub { font-size: 13px; color: var(--qf-muted); margin-top: 3px; max-width: 540px; }
.sb-quote-followup .qf-rules-stat { font-size: 12px; color: var(--qf-muted); background: #fff; border: 1px solid var(--qf-line); border-radius: 999px; padding: 4px 10px; white-space: nowrap; }
.sb-quote-followup .qf-rules-stat .qf-num { font-weight: 700; color: var(--qf-text); }
.sb-quote-followup .qf-steps { display: flex; flex-direction: column; }
.sb-quote-followup .qf-step { display: flex; gap: 12px; }
.sb-quote-followup .qf-step-rail { position: relative; width: 28px; flex: none; display: flex; justify-content: center; }
.sb-quote-followup .qf-step-rail::before { content: ""; position: absolute; top: 0; bottom: 0; width: 2px; background: #d6dbe3; }
.sb-quote-followup .qf-step:first-child .qf-step-rail::before { top: 18px; }
.sb-quote-followup .qf-step:last-child .qf-step-rail::before { bottom: auto; height: 18px; }
.sb-quote-followup .qf-step-n {
  position: relative; margin-top: 6px; width: 26px; height: 26px; border-radius: 50%;
  display: grid; place-items: center; background: var(--qf-brand); color: #fff; font-size: 12px; font-weight: 700;
  box-shadow: 0 0 0 4px var(--qf-bg);
}
.sb-quote-followup .qf-step.is-off .qf-step-n { background: #98a2b3; }
.sb-quote-followup .qf-step-card { flex: 1; min-width: 0; margin-bottom: 12px; background: #fff; border: 1px solid var(--qf-line); border-radius: 12px; padding: 12px 14px; box-shadow: var(--qf-shadow); }
.sb-quote-followup .qf-step.is-off .qf-step-card { background: #fafbfc; }
.sb-quote-followup .qf-step.is-off .qf-step-preview { opacity: .55; }
.sb-quote-followup .qf-step-top { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; flex-wrap: wrap; }
.sb-quote-followup .qf-step-name { font-size: 14px; font-weight: 700; }
.sb-quote-followup .qf-step-when { display: flex; align-items: center; gap: 5px; flex-wrap: wrap; font-size: 12px; color: var(--qf-muted); margin-top: 2px; }
.sb-quote-followup .qf-step-when svg { width: 13px; height: 13px; color: var(--qf-faint); }
.sb-quote-followup .qf-step-ch { display: inline-flex; align-items: center; gap: 4px; margin-left: 8px; }
.sb-quote-followup .qf-step-ctl { display: flex; align-items: center; gap: 12px; margin-left: auto; }
.sb-quote-followup .qf-step-stat { font-size: 11.5px; color: var(--qf-faint); font-variant-numeric: tabular-nums; }
.sb-quote-followup .qf-switch {
  position: relative; width: 38px; height: 22px; border-radius: 999px; border: 0; padding: 0; cursor: pointer;
  background: #cbd2dc; transition: background .15s;
}
.sb-quote-followup .qf-switch[aria-checked="true"] { background: var(--qf-ok); }
.sb-quote-followup .qf-switch-knob {
  position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff;
  box-shadow: 0 1px 2px rgba(0, 0, 0, .25); transition: transform .15s;
}
.sb-quote-followup .qf-switch[aria-checked="true"] .qf-switch-knob { transform: translateX(16px); }
.sb-quote-followup .qf-step-preview {
  margin-top: 10px; padding: 10px 12px; border-radius: 8px; background: #f6f7f9; border: 1px solid var(--qf-line-soft);
  font-size: 13px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; color: #344054;
}
.sb-quote-followup .qf-token {
  display: inline-block; padding: 0 6px; border-radius: 5px; background: var(--qf-ai-50); color: #5433b8;
  font-size: 12px; font-weight: 600; line-height: 1.6;
}
.sb-quote-followup .qf-rule-ta { width: 100%; margin: 10px 0 0; }
.sb-quote-followup .qf-step-foot { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; margin-top: 8px; }
.sb-quote-followup .qf-guard { margin: 6px 0 0 40px; padding: 12px 14px; border: 1px dashed #cbd2dc; border-radius: 12px; background: #fff; }
.sb-quote-followup .qf-guard-chips { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 8px; }
.sb-quote-followup .qf-guard-chips span { font-size: 12px; padding: 3px 9px; border-radius: 999px; background: #fff4e0; color: #8a4b00; font-weight: 600; }

/* ---------- footer ---------- */
.sb-quote-followup .qf-foot {
  display: flex; align-items: center; justify-content: space-between; gap: 12px; flex: none;
  height: 28px; padding: 0 14px; background: var(--qf-panel); border-top: 1px solid var(--qf-line);
  font-size: 11px; color: var(--qf-faint);
}
.sb-quote-followup .qf-foot-right { display: inline-flex; align-items: center; gap: 6px; white-space: nowrap; }
.sb-quote-followup .qf-dot-live { width: 7px; height: 7px; border-radius: 50%; background: #16a34a; box-shadow: 0 0 0 3px rgba(22, 163, 74, .18); }

/* ---------- modal ---------- */
.sb-quote-followup .qf-modal { position: absolute; inset: 0; z-index: 40; display: grid; place-items: center; padding: 16px; }
.sb-quote-followup .qf-modal-backdrop { position: absolute; inset: 0; background: rgba(15, 23, 42, .42); }
.sb-quote-followup .qf-modal-card {
  position: relative; width: 100%; max-width: 520px; max-height: 100%; overflow-y: auto;
  background: #fff; border-radius: 14px; box-shadow: 0 20px 50px rgba(15, 23, 42, .3); padding: 16px 18px;
  animation: qf-pop .18s ease-out;
}
@keyframes qf-pop { from { opacity: 0; transform: translateY(8px) scale(.98); } }
.sb-quote-followup .qf-modal-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.sb-quote-followup .qf-modal-title { font-size: 16px; font-weight: 700; }
.sb-quote-followup .qf-modal-sub { font-size: 12.5px; color: var(--qf-muted); margin-top: 2px; }
.sb-quote-followup .qf-days { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 6px; margin: 14px 0; }
.sb-quote-followup .qf-day {
  display: flex; flex-direction: column; align-items: center; padding: 7px 2px; border-radius: 10px;
  border: 1px solid var(--qf-line); background: #fff; cursor: pointer; line-height: 1.2;
}
.sb-quote-followup .qf-day:hover { border-color: #b8c1ce; }
.sb-quote-followup .qf-day-dow { font-size: 11px; color: var(--qf-muted); font-weight: 600; }
.sb-quote-followup .qf-day-n { font-size: 18px; font-weight: 700; font-variant-numeric: tabular-nums; }
.sb-quote-followup .qf-day-free { font-size: 10.5px; color: var(--qf-ok); font-weight: 600; }
.sb-quote-followup .qf-day.is-on { border-color: var(--qf-brand); background: var(--qf-brand-50); box-shadow: 0 0 0 1px var(--qf-brand); }
.sb-quote-followup .qf-est-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.sb-quote-followup .qf-est-h { display: flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 600; margin-bottom: 8px; }
.sb-quote-followup .qf-slots { display: flex; flex-direction: column; gap: 6px; }
.sb-quote-followup .qf-slot {
  display: flex; align-items: center; justify-content: space-between; height: 36px; padding: 0 12px;
  border-radius: 8px; border: 1px solid var(--qf-line); background: #fff; cursor: pointer;
  font-size: 13px; font-weight: 600; font-variant-numeric: tabular-nums;
}
.sb-quote-followup .qf-slot:hover:not([disabled]) { border-color: var(--qf-brand); color: var(--qf-brand); }
.sb-quote-followup .qf-slot small { font-size: 11px; font-weight: 600; color: var(--qf-faint); }
.sb-quote-followup .qf-slot[disabled] { background: repeating-linear-gradient(135deg, #f6f7f9 0 6px, #eff1f4 6px 12px); color: #98a2b3; cursor: not-allowed; text-decoration: line-through; }
.sb-quote-followup .qf-slot[disabled] small { text-decoration: none; }
.sb-quote-followup .qf-slot.is-picked { background: var(--qf-brand); border-color: var(--qf-brand); color: #fff; }
.sb-quote-followup .qf-slot.is-picked small { color: #d6e8fb; }
.sb-quote-followup .qf-modal-foot { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; margin-top: 16px; padding-top: 12px; border-top: 1px solid var(--qf-line-soft); }
.sb-quote-followup .qf-modal-sum { display: flex; align-items: center; gap: 6px; font-size: 12.5px; color: var(--qf-faint); }
.sb-quote-followup .qf-modal-sum.is-set { color: var(--qf-text); font-weight: 600; }
.sb-quote-followup .qf-modal-btns { display: flex; gap: 8px; margin-left: auto; }

/* ---------- toasts ---------- */
.sb-quote-followup .qf-toasts { position: absolute; right: 14px; bottom: 40px; z-index: 50; display: flex; flex-direction: column; gap: 8px; align-items: flex-end; pointer-events: none; max-width: calc(100% - 28px); }
.sb-quote-followup .qf-toast {
  display: flex; align-items: center; gap: 8px; padding: 9px 13px; border-radius: 10px;
  background: #111827; color: #f9fafb; font-size: 12.5px; font-weight: 500; box-shadow: 0 8px 24px rgba(15, 23, 42, .25);
  animation: qf-toast-in .22s ease-out; transition: opacity .3s, transform .3s;
}
.sb-quote-followup .qf-toast svg { color: #4ade80; }
.sb-quote-followup .qf-toast.is-out { opacity: 0; transform: translateY(6px); }
@keyframes qf-toast-in { from { opacity: 0; transform: translateY(8px); } }

/* ---------- responsive (container) ---------- */
@container qf (max-width: 980px) {
  .sb-quote-followup .qf-d-body { grid-template-columns: minmax(0, 1fr); }
  .sb-quote-followup .qf-side { display: grid; grid-template-columns: 1fr 1fr; align-items: start; }
  .sb-quote-followup .qf-listpane { width: 300px; }
  .sb-quote-followup .qf-brand-sub { display: none; }
}
@container qf (max-width: 820px) {
  .sb-quote-followup .qf-sim-long { display: none; }
  .sb-quote-followup .qf-sim-short { display: inline; }
  .sb-quote-followup .qf-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .sb-quote-followup .qf-kpi:nth-child(2) { border-right: 0; }
  .sb-quote-followup .qf-kpi:nth-child(-n+2) { border-bottom: 1px solid var(--qf-line-soft); }
  .sb-quote-followup .qf-kpi { padding: 8px 14px; }
  .sb-quote-followup .qf-kpi-val { font-size: 19px; }
}
@container qf (max-width: 700px) {
  .sb-quote-followup .qf-top { flex-wrap: wrap; height: auto; padding: 8px 12px; gap: 8px 10px; }
  .sb-quote-followup .qf-nav { order: 3; width: 100%; margin-left: 0; }
  .sb-quote-followup .qf-nav-btn { flex: 1; }
  .sb-quote-followup .qf-brand { flex: 1; }
  .sb-quote-followup .qf-listpane { width: 100%; border-right: 0; }
  .sb-quote-followup .qf-detail { display: none; }
  .sb-quote-followup.is-detail-open .qf-listpane { display: none; }
  .sb-quote-followup.is-detail-open .qf-detail { display: flex; }
  .sb-quote-followup .qf-back { display: inline-flex; }
  .sb-quote-followup .qf-d-head { padding: 10px 14px; }
  .sb-quote-followup .qf-d-actions { margin-left: 0; width: 100%; }
  .sb-quote-followup .qf-d-actions .qf-btn { flex: 1; justify-content: center; }
  .sb-quote-followup .qf-d-body { padding: 14px 12px 20px; }
  .sb-quote-followup .qf-side { grid-template-columns: minmax(0, 1fr); }
  .sb-quote-followup .qf-msg { max-width: 94%; }
  .sb-quote-followup .qf-hide-sm { display: none; }
  .sb-quote-followup .qf-rules-inner { padding: 16px 12px 24px; }
  .sb-quote-followup .qf-rules-head { flex-direction: column; gap: 8px; }
  .sb-quote-followup .qf-guard { margin-left: 0; }
  .sb-quote-followup .qf-step-ctl { margin-left: 0; width: 100%; justify-content: space-between; }
  .sb-quote-followup .qf-draft-btns { width: 100%; }
  .sb-quote-followup .qf-draft-btns .qf-btn { flex: 1; justify-content: center; }
  .sb-quote-followup .qf-foot-right { display: none; }
}
@container qf (max-width: 700px) {
  .sb-quote-followup.is-detail-open .qf-kpis,
  .sb-quote-followup.is-rules .qf-kpis { display: none; }
}
@container qf (max-width: 420px) {
  .sb-quote-followup .qf-brand-rest { display: none; }
  .sb-quote-followup .qf-kpi-sub { display: none; }
  .sb-quote-followup .qf-toasts { left: 14px; right: 14px; align-items: stretch; max-width: none; }
  .sb-quote-followup .qf-kpi-lbl, .sb-quote-followup .qf-kpi-sub { font-size: 10.5px; }
  .sb-quote-followup .qf-kpi-val { font-size: 17px; }
  .sb-quote-followup .qf-kpi-unit { display: none; }
  .sb-quote-followup .qf-est-grid { grid-template-columns: minmax(0, 1fr); }
  .sb-quote-followup .qf-step-rail { display: none; }
  .sb-quote-followup .qf-avatar-owner { display: none; }
  .sb-quote-followup .qf-autosend { flex-wrap: wrap; }
}

@media (prefers-reduced-motion: reduce) {
  .sb-quote-followup *,
  .sb-quote-followup *::before,
  .sb-quote-followup *::after { animation: none !important; transition: none !important; }
}